If your voucher is for a Day Spa, a confirmation of your booking will be sent to you.
Even with a confirmation you will still need to present the original voucher, as it is your proof of payment.
TERMS AND CONDITIONS
Vouchers are non-refundable and no refunds are offered on expired vouchers.
Gift vouchers have no cash redemption value, no change can be given and they cannot be exchanged for further gift vouchers.
Vouchers can be exchanged for products and services of a higher value on payment of the difference. When using a monetary voucher no change will be given.
This gift voucher is only good for a single transaction, any remaining amount is not exchangeable for cash or another voucher or service or product.
Vouchers will be subject to verification at time of presentation.
In the event of any dispute the decision of Riverhills is final.
Riverhills reserves the right to amend these terms and conditions without prior notice.
This voucher entitles the bearer to redeem the product or service specified.
Dispatch times may vary and delivery guarantees cannot be applied in the event of service interruptions or failures caused beyond Riverhills’ control.
Bookings using gift vouchers must be made in advance and are subject to availability please book early to avoid disappointment.
Vouchers are valid for 12 months from date of purchase, unless purchased for a particular promotional period where different validity dates will apply.
The original voucher must be presented at reception at the time of your visit in order to gain admission to Riverhills.
Failure to present a valid voucher will results in full payment being required in order to gain admission, which will be refunded in full once an original voucher has been received.
For those attending for Afternoon Tea only; i.e. not part of a Spa Package, only those booked can attend and all attendees must be 12 years of age or over.
